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CONTACT INFORMATION
FAQ – Frequently Asked Questions
A tracking link is automatically sent to the email address used when placing the order as soon as your order is shipped. This link allows you to follow the delivery of your parcel in real time.
Return requests must be submitted via our dedicated returns portal:
👉 https://shopaperol.return-order.com/
Please follow the instructions provided and make sure to include the # symbol when entering your order number.
Return shipping fees are automatically deducted from the refund amount:
- €5.99 for Germany
- €7.99 for the rest of Europe
*bulky items incur specific charges (listed in the TC)
Estimated delivery times are as follows:
- Italy, Spain, and the rest of Europe: 3–7 business days
- United Kingdom (UK): 3–4 business days
- Netherlands, Belgium, Germany: 3–5 business days
Delivery times are indicative and may vary during peak periods or due to exceptional logistical constraints.
To use your promo code, it's very simple! Enter your code, making sure to respect uppercase and lowercase letters, and without spaces, in the 'discount code or gift card' section of your cart. Your promo code will be automatically applied to your order.
Please note that the Aperol European online store does not offer collaborations, product distribution, or sponsorships.
As such, there is no need to contact us by email regarding these requests.
Austria 
Belgium 
Germany 
Italy 
España 
Netherlands 
United Kingdom 
European Union 
United States